Conditions

White House Liquidation’s merchandise comes in a variety of conditions. Additionally, many of our retail partners may use different condition names for their excess and returned inventory. We want our buyers to be fully informed on what they’re buying before they purchase. Please read below for full explanations of the different conditions we offer.

New items can include overstock, excess, closeout merchandise and shelf pulls. These items have never been used and are fully functional. They come in original retail packaging, which may show signs of wear and/or contain stickers, such as price tags or markdowns.

Like New items are fully functional, and show signs of light use. Many items come in original packaging, though some may arrive in a bag and/or brown box. They generally contain all major accessories, though they may be missing manuals and/or supplementary accessories. These items may contain stickers, such as price tags or markdowns.

Un-inspected Returns items that have been bought & returned, but the condition is unknown. Many of these items are working and come in original packaging; others will be non-functional and/or missing original packaging. Accessories may not be included, and sets may be incomplete.

Used & Working items have been tested and confirmed functional. Basic functionality tests include Wi-Fi, Bluetooth, Camera (front & default), video, USB, battery charge, screens, buttons, microphones & speakers. Items may have cosmetic issues of varying degrees. No accessories are included. May be missing manuals, batteries and do not ship in the original retail packaging.

Original Retail represents the estimated listed price when the product was first released to market. Original Retail prices are provided for your reference and may not always represent prevailing offers in current marketplaces. Original Retail is based on the condition of new, does not reflect offers of non-new conditions, and does not include offers with discounts, rebates, or other price adjustments.

Pallets measure approximately 48”x40”x42”. Pallets may also contain non-standard or oversized items. These items will be sealed and secured with shrink wrapping. Cases are smaller boxes that are easier to handle. Sorted by condition and category.

Pallets are shipped via a third-party freight carrier. Once your order ships, the shipping carrier will contact you to schedule delivery. You must respond before your order can be delivered. Cases below 85lbs will arrive via ground shipping. Cases above will also ship via a third-party freight carrier. We are able to ship to residential addresses for your convenience.

We will ship to any street or mailing address in the contiguous United States.

No. We take care of all shipping arrangements, so that we can ship your order seamlessly and cost-effectively.

Most orders ship within 2-3 business days following order confirmation and payment.

You can track all orders you place in My Orders, under My Account. We also include tracking links in shipping confirmation emails. Please note, it may take up to 48 hours after the order has shipped to be fully trackable.

You can find your order number on the confirmation page at the end of your checkout process, in the confirmation emails you received after you made your purchase, in the order history section of your account, and on the packing slip that came with your shipment.

If there is an issue with your delivery, please contact us within 24 hours and do not refuse the order, or else refusal charges will be applied. No refunds will be issued for orders refused at delivery or for failure to schedule delivery with our third-party freight carrier. If you ordered a pallet, please note any issues on the Bill of Lading (BOL) as well.

If this happens, contact us within 24 hours. If you ordered a pallet, please document these issues on the shipment BOL, as well.

The starting bid value is the amount we set as the minimum amount that we will accept to bid on the listing. If you try and bid less than the minimum, the system will ask you if you want to increase your bid to the minimum amount.

When you bid on an auction, the “”maximum bid”” you enter is the maximum amount you’re willing to spend on that lot. Your maximum bid is always kept confidential from other bidders.

Once you enter your maximum bid, our automatic bidding process will monitor bids placed by other buys and bid in specific increments on your behalf each time a new bid is placed. If your maximum bid amount is reached and you are outbid by another buyer, you will be alerted that you have been outbid.

If someone outbids the highest bidder within the last 2 minutes of the auction end time, the bidding time will automatically extend by 5 minutes. This feature, known as “popcorn bidding” will help all of our bidders get a fair opportunity to place their highest bids without worrying about auction ‘sniping’.